Need to Return a product?

To return a product at TonerUSA.com, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@TonerUSA.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-800-399-3276
Monday - Friday: 9 a.m. - 5 p.m. pst
By e-mail: service@TonerUSA.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s) if applicable
- Nature of the problem

In general, TonerUSA accepts returns on merchandise from select manufacturers within 30 days. However, TonerUSA.com reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to TonerUSA.com on returned items, and TonerUSA.com will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA UPS or USPS TO THE ADDRESS BELOW: AND TonerUSA.com WILL COVER THE SHIPPING CHARGE
  • TonerUSA.com
    1347 Redondo Ave
    Long Beach, CA
    90804

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at TonerUSA.com's discretion. Please be aware that specific manufacturers have more restrictive return policies.